Six Sigma term project

This project is designed to allow you to
complete primary components of a quality improvement project. The information and data will be provided to
you in class and/or in documents. You
will use this information to work through the Six Sigma DMAIC process. The project will be submitted in phases over
the Term. you will be working on a project that follows the Six Sigma process. Each week, we will examine an additional phase, and add onto the project.

There are four parts in this project, Define Phase, Measure Phase, Analyze Phase and Control Phase. I have finished the Define Phase, I need you to finish the other three phases for me.

I will put the materials in the attachment.

In the Measure Phase, , you will be required to complete the Measure phase of the problem. You will need to define the Critical to Quality elements and how to measure them. Data will be provided to you, and you must develop Control Charts for the CTQ data.

In the Analyze phase, you will prepare several of the critical problem root cause identification tools commonly used in the Six Sigma Process. To help understand why so few guests were taking the “green option”, the project team decided to survey two groups: Housekeepers and a Random Sample of Guests. Both of those surveys have been conducted, and the results are in the attached Excel files. In addition, you will prepare a Standard Operating Procedure (SOP) for use by the departments when this process is implemented.

In the Control Phase, you will be provided with updated CTQ data (now including periods 13-20 post implementation). You will chart this data and include the charts in the first part of your paper, discussing whether the data suggests you have identified the root cause, or if not, what changes you would recommend to the process to improve the CTQ data.


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