Critical Thinking Assignment
Critical Thinking Assignment (100 Points)
As a senior HR manager of a large Saudi Arabian company, you have
been assigned the task of monitoring and evaluating the organization’s
current performance management system. You have also been receiving
complaints from the customer service employees that their ratings seem
inaccurate and inconsistent. These employees feel the criteria of
assessing the performance are not fully aligned to their goals. You are
worried that this may lead to the issue of higher turnover of the
customer service employees and the organization may lose quality
employees if these issues are not addressed. Therefore, you have been
assigned with the task of designing and implementing a new rater
training program for your supervisors in order to rectify these issues.
Using the previous scenario, provide a critical discussion for the
reasons why rater errors may be occurring while evaluating customer
service employees. Critically analyze the need for the alignment of
organizational goals with employee goals and the performance management
system. Recommend a suitable rater training program for your
supervisors. Include the benefits of the recommended method in order to
justify this choice and to highlight the importance of aligning
organizational goals with an appropriate strategic measurement method.
Your well-written paper should meet the following requirements:
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