Management Conflict

Scenario 27

Appropriate for: All Specialties

Setting: Hospital

It is ordered that Mr. Johnson, a patient admitted for an upper GI bleed, is to receive a unit of blood run over 4 hours. Nurse M, who is caring for Mr. Johnson, is anxious to get started hanging the unit of blood since it was delivered to the unit 20 minutes earlier. Hospital protocol requires two nurses to verify that the correct patient is receiving the correct blood product and type before hanging the unit. At this time, however, another patient in the unit is being resuscitated, and staff availability is limited. Nurse M decides to hang the blood without the double check. Shortly after the blood is hung, the patient spikes a temperature and experiences shaking chills. Nurse M has inadvertently hung blood for another patient named Johnston.

Follow below Rubric( Plagiarism should be less than 10%)

Uses past knowledge to successfully resolve a conflict, collect facts and data, determine available options, pick a solution and implement, and modify or change if required.

Uses past knowledge, collects facts and data, no available options identified, solution not determined

No past knowledge used, no facts or data collected, no available options identified, no solution and no modification or changes.

of 30

COMMUNICATION TECHNIQUES

Uses therapeutic communication techniques, active listening, open ended questions, reflecting, summarizing etc.

Uses some therapeutic techniques, unaware of non verbal communication techniques. Makes accusations

Does not use any therapeutic communication skills, does not allow other party to present their argument, use of defensive body language, nonverbal cues that are threatening.

of 30

EFFECTIVE CONFLICT RESOLUTION MANAGEMENT

Review the agreements made for the project by all parties.Review the roles of each team member and responsibilities of each member.Review discussions for potential issues and agreements made

Reviews the roles but not responsibilities.Due dates not clearly established.Team members unclear of their participation in the project.

Argumentative with responsible party, no discussion was established prior to start of the project of each member’s role and responsibility and need for assistance in light of potential issues.

of 40

Total for project

of 100


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