(a) Role of service scape in the delivery of services and Provider Gap 2.
(b) Evaluation of service design, delivery, standards and the use of physical evidence I creating the servicescape.
2. SERVICE BLUEPRINT
(a) Service Blueprint.
(b) Analyze service design and delivery process.
(c) Clearly designed services in service blueprint without oversimplification, incompleteness, subjectivity, or bias. [8 Marks]
(d) 3 improvements.
3. COMPANY- and CUSTOMER-DEFINED STANDARDS
(a) Service standards
(b) Standards creation process analysis.
(c) Service quality goals examples.
(d) Standards increasing or decreasing Provider Gap 2?
4. PHYSICAL EVIDENCE and the SERVICESCAPE
(a) Physical evidence in creating servicescape. Samples e.g. print pieces, Internet pages, or photos.
(b) Firm’s servicescape.
(c) Impact of physical evidence and servicescape on customers.
(d) Contribution of servicescape to Provider Gap 2? [3 Marks]
(a) Conclusions on standards, service delivery and use of physical evidence in creating an effective or ineffective servicescape.
(b) Conclusions on Provider Gap 2 and narrowing the gap.
Appendix: Service Blueprint
• Re-drafted blueprint
… • 2000-2500 words
… • All sources, including websites and personal interviews with your chosen firm are cited.
… • All material presented is organized and clear.
… • Uses reflective, logical, and rational thinking to gather, combine, process, interpret, and analyze the information and develop reasonable conclusions.
… • Uses appropriate marketing terms and concepts.
… • Demonstrates knowledge, skills, and perspectives on the topic.
… • Demonstrates connections between your learning and actual business practices and processes.
… • Paragraphs are unified, developed, and coherent, with transitions between ideas.
… • Sentences are grammatically correct; words are chosen for accuracy and impact.
… • Writing follows the conventions of spelling and mechanics (punctuation, etc.).
… • Documentation follows APA style accurately and consistently.
… • Assignment is submitted in PDF and uses 12‐point font.
Why Work with Us
Top Quality and Well-Researched Papers
We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.
Professional and Experienced Academic Writers
We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.
Free Unlimited Revisions
If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.
Prompt Delivery and 100% Money-Back-Guarantee
All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.
Original & Confidential
We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.
24/7 Customer Support
Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.
Try it now!
How it works?
Follow these simple steps to get your paper done
Place your order
Fill in the order form and provide all details of your assignment.
Proceed with the payment
Choose the payment system that suits you most.
Receive the final file
Once your paper is ready, we will email it to you.
No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.
No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.
Admission Essays & Business Writing Help
An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.
Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.
If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.